What is automatic replenishment?
When you sign up for a FasTrak account, you have the option of adding a credit card as your primary payment method. Automatic replenishment happens when your account balance gets low. FasTrak charges the credit card you have on file and adds to your account balance, so your FasTrak account remains valid and you don't receive invoices or violation notices for nonpayment.
You may add a credit card to your account at any time. To do so online, log in to your account and select Account Settings and Payment Methods, then select Manage Payment Methods at the bottom of the page. You can also download a FasTrak Account Update form and mail the completed form to the FasTrak Customer Service Center.
Credit cards can also be used for one-time payments if you choose to manually replenish your account. However, automatic replenishment only works when the card is linked to your FasTrak account.
If I have a credit card linked to my account, how much will FasTrak charge when my account is replenished?
If you set up your account for automatic replenishment with a credit card, FasTrak automatically charges that card to replenish your FasTrak account whenever your balance falls below $15 or the minimum threshold. The minimum replenishment threshold is reviewed 35 days from the date your account is opened and every 90 days thereafter. Your replenishment amount is the average amount you spend in tolls in a month. Your minimum threshold is about two weeks' worth of tolls, or about half of your replenishment amount.
The amount charged to your credit card (i.e., your replenishment amount) will be equal to one month's average usage (based on the previous 90 days of use) or $25, whichever amount is greater. This method is the easiest way to ensure your FasTrak account always has funds.
How can I replenish my account with cash, check or money order?
For accounts that use cash, checks or money orders as the primary payment method, you are responsible for depositing funds into your FasTrak account whenever the “Low Bal” or “Account Low” message appears on the driver feedback display located at toll plazas.
You must replenish your account whenever your prepaid toll balance falls below $30 or the minimum threshold. Your minimum threshold is half of what you spend in tolls in an average month, or about two weeks’ worth of tolls.
You can replenish your FasTrak account using cash, check or money order at the FasTrak Customer Service Center.
Cash is also accepted at participating authorized merchants, including gas stations, convenience stores and check cashing stores. View cash payment locations.
Checks and money orders can also be mailed to:
FasTrakFasTrak Accounts
P.O. Box 26926
San Francisco, CA 94126
Be sure to include your account number on your check.
What happens if my FasTrak account has a negative balance?
An account with a negative balance is considered "invalid." Any transaction recorded on an account with a negative balance is a violation of the requirement to pay the established toll and could result in costly penalties and fees.
FasTrak will close negative accounts after 90 days, and you will forfeit your toll tag deposit.
You can make an immediate payment using a credit card to bring your account balance back into the positive. To do so, sign in to your account and select Increase My Balance. Choose how much you want to add and provide your credit card information. You can save the credit card to your account for future use or choose to use it just one time.
You can use cash, check or money order at the FasTrak Walk-In Center.
You can also call the FasTrak Customer Service Center at 877-BAY-TOLL (877-229-8655) to replenish your account.
How do I change my primary payment method from credit card to cash or check?
Contact the FasTrak Customer Service Center to request to convert from a credit card account to a cash or check-based account. You can also follow the steps below:
- Download and complete an Account Update Form.
- Return your completed Account Update Form to the Customer Service Center, along with a check made payable to “BATA” for $5 (per toll tag) to cover the refundable toll tag deposit.
What do I do if I forget the username, PIN or password to log in to my FasTrak account online?
If you forgot either your username or password, visit the Forgot Password or Username page. To retrieve your username, you will need to provide your account number or toll tag number and the zip code on your account mailing address.
To reset your password, you will need your username and your account mailing zip code. You will be prompted to reset your password.
To reset your PIN or for additional assistance, contact the FasTrak Customer Service Center at 877-BAY-TOLL (877-229-8655) during normal business hours. A customer service member can provide your username or password after verifying your identity.